Founders Surgery Center

I’ve had two colon procedures done here and both times I was in and out. They explained everything throughly on what to expect. The scheduling and in instruction were plain and simple. Everyone was professional and very nice. I Would recommend this place. My experience with Dr. Strader was great! She’s very good at what she does! 👍

It was the best experience I’ve had at a doctors office/surgery center. Dr Strader’s office called me 2 days before my procedure to let me know what to expect and how to do the initial prep, what time check in would be, how the day would go etc. Jen was totally right. At the actual surgery center from check in to check out everyone was helpful, kind, had a sense of humor, patience, caring, and easy to communicate with. Thank You Everyone!! Your lady with the Easter Blanket!

Absolutely love Dr. Rodriguez. She’s incredibly professional, courteous, cares about her patients, and explains the solutions she recommends rather than just expecting you to trust her like many other providers. The billing/admin/scheduling team puts the term “pulling teeth” to the next level. After over a year of just trying to get scheduled for a nasal procedure, they still have yet to send me a Good Faith Estimate for the provider’s fee after multiple calls/voicemails/emails to their team from both me and my wife. We’ve had to cancel the procedure in the past because we’re not moving forward until we receive said estimate. You would think they’d hand that out with absolute endearment to someone who is wants to pay cash (considering how much these medical offices tell you they hate dealing with insurance). Review will remain the same until we receive an update. Edit Post-Owner Response: Contacting the number provided in the company's response takes me to an individual from said admin team that simply refers me to the same scheduling team I've been trying to get in touch with this whole time, allowing me to leave yet another voicemail with still no contact. I called the same scheduling team again this morning with no luck as well. They said themselves that the administration team was sent a message about it and that they weren't able to give me an answer. It seems that either a) I am not allowed to get in touch with any individual at this facility/clinic/office that knows the good faith estimate for an additional provider fee OR b) they don't know the physician fee themselves and have to reach out to some other office (perhaps a corporate off-site campus) that has that information and the ball is being dropped somewhere along the line. "The provider fee estimate would come from the medical office team, not the surgery center." Yes, and the phone number that we have for the medical group links us to the same facility that I am leaving the review for. This shouldn't be a buck-pass situation if the two groups are directly affiliated. One would hope that the admin team OR the surgery center where the surgery is scheduled at would be able to assist further than that. The offices are linked after all unless option B above is true and nobody knows the answer. Dropping from a 2-star to a 1-star and as previously mentioned will gladly update the review when we finally receive what we need.

Dont waste your time attempting to have a procedure at this facilty or any of their other facilites. I waited two months for an initial appointment with my doctor. Then waited again for the procedure only to be called a week before the procedure to be told they no longer offer that service on the day the appointment had already been scheduled for. My requests for leave had already been put in for myself and the driver I would need after the procedure and they expect you to be able to change everything instantly. Find someone who cares about your time and respects it. This office doesn't.

Money appears to be their priority over customer care. My husband has been sick for months, couldn’t work, nausea and vomiting for months. He needed a simple surgery to get his life back. It was scheduled a full month in advance. Since his job doesn’t offer insurance, he doesn’t have it. We understand that we will be saddled with a big bill. Most doctors will work with patients. however Founders Surgery called less than 48 hrs before surgery requiring $4000 to be paid before surgery. Had they called earlier in his 4 week wait, we could’ve gotten that money together. So needless to say, they failed to contact us to explain their stipulations in a timely manner, and will not do his surgery because……money.