Northwest Tucson Surgery Center

I had a great experience from prep to recovery. The anesthesiologist was so very kind, Dr. Shapiro was very kind, the nurses in the operating room were very compassionate and my recovery nurse was great. There was a nurse in recovery named Leslie that wasn't very compassionate, my nurse had something to do, asked her to watch me & she had no compassion, told her I was in pain, she says I can give you something but it will only take the edge off, I said I understand & never got my meds,y nurse came back I told her & she asked if my meds were pulled & was told I didn't want any. When my son called to see how long , Leslie was in the background saying I already told him. But everything else was great and the rest of the staff perfect

Took my 16 year old daughter in for a routine procedure and everyone was amazing except the anesthesiologist Dr Sharp. This guy needs to retire, the first thing that happened when he was introducing himself was he kind of stumbled and dropped his glasses, ok not a huge deal but then he started speaking and words were not flowing out of his mouth, he wasn’t using medical terminology to explain what he was going to be doing, etc. He was administering a nerve blocker with an ultrasound, a pretty routine procedure which should take no more than 10 minutes maximum, it took over 30 minutes. My husband was behind the curtain with our daughter because they would only allow one of us on the inside. Dr Sharp stabbed my daughter in the neck at least 10 times with this giant needle digging around trying to place the medication while my child, who was already extremely anxious, was on the verge of a panic attack, she was crying and my husband was trying to act like it was all normal knowing perfectly well from experience that it was not. He caused her to bleed and was just rubbing blood all over the place with the ultrasound wand. While I was waiting on the other side of the curtain, visibly upset and concerned, the OR nurse came to see what was going on and asked me and I told her I didn’t know, she checked in and asked if he needed assistance to which he said no. She headed back through the doors but came back in about 5 min and sat at the nurses station, waiting. Another person who seemed to be a part of the surgical team came and appeared to ask her what was taking so long because they were ready for surgery, then the surgeon came in and looked as perplexed as everyone else. The nurse that was assisting Dr Sharp was even struggling to understand what was going on and offered the Dr suggestions which was extremely disconcerting. When he was finally done I went in to comfort my daughter and she was so stressed and confused. She was feeling something abnormal in her throat and instead of investigating or reassuring us that it was normal he stood there silent staring. How they could allow someone like this to be in charge of just about the most crucial job in surgery, keeping people sedated and alive, is beyond me. This just occurred yesterday so I do not know yet if he caused any damage to my child, but I highly recommend if you are having a procedure done and Dr Sharp is your anesthesiologist, refuse to let him anywhere near you! Just so no one gets the wrong idea, the stars are for the amazing pre-op nurse, the incredible surgical team (not including the anesthesiologist obviously), and the post-op nurse. It's crazy how one person can bring down the whole team and create such a traumatic experience for the patient.

Definitely do not recommend this surgical center! I had a 7am procedure this morning and had to be there before 6am, there was no one to check you in I just had to wait until I finally knocked on a door of the admissions people (they’re behind frosted glass doors, not paying attention to if anyone has come in or not) I then had to wait another 10 min to be checked in which that then took time, I was finally rushed back after 6:30 for my 7 procedure. Literally two nurses trying to get my bp, IV hooked up, etc all making it seem very stressful. Then after the procedure was done, I was woken up by a nurse. She gave me 1 sip of water, dressed me, and wheeled me out to the parking lot where my husband was waiting. I never even saw the doc after to know how my procedure went. My throat was sore from the tube and I didn’t even get another sip of water. The whole thing felt very rushed, very stressful, and left me never wanting to go back there again. The nurses were friendly and I felt they were being rushed themselves which was the only positive. Looking over my discharge paperwork (since I didn’t get to before I got home) they don’t even have my primary care doctor correct and I gave them that information 3 separate times.

I had a procedure scheduled there. I was already a bit concerned because I was shifted to a doctor I'd never seen before. But I figured it's a routine colonoscopy. I made preparations for a ride home because of anesthesia. A week before Northwest Tucson Surgery Center a Karen called. She didn't like questions and started talking down to me. I have multiple degrees and have had two of these before. So I know the routine. But I do not like being treated like dirt. I was already thinking I needed to go somewhere else because of the doctor switch. But when nurse "Karen" called I got a lecture about not being nice. So I hung up. Then a "Brad" called and started to lecture me. At that point I decided that since I will be at a new PCP and a new clinic in a week I decided to wait and ended the call and I will go somewhere else. I wouldn't recommend having anything done there if you want to be treated with a minimum level of respect. They are affiliated with Northwest Hospital in Arlington Heights IL. A good hospital in Illinois I am familiar with as I am from Illinois. But in Tucson they apparently don't have the same level of professionalism. So don't go there.😎🏜️

Got here at 10.45 for my spouses procedure. They wanted her here at 11.15 for a 12.15 appointment. It's 12.15 now and patients who showed up after we did have already been taken to prep but we are still sitting here in the lobby waiting . Edit: after another patient who had arrived after we did was called to the back I asked when my wife was going to get called. Suddenly she was next although the nurses response to my asking made it seem like they had misplaced her paperwork. This has not been a great showing by the staff.