Kaiser Permanente Sacramento Cosmetic Services

Waste of time and money to get a consultation. The KP online info says that the Auburn Ave location does fraxel and cool CO2 laser treatments. I wasn't sure which one I needed, I thought I wanted fraxel. But then I was told that I would need 4 fraxel treatments over next 4-6 months and could not spend more than 20 minutes in the sun over that entire time even w sunscreen. This seems ridiculous! The nurse I met w was unfriendly, and unclear w the info she provided. I asked about cool CO2, she said they don't do it at that location, I would have to pay another consult fee at another KP location to inquire about that service. Just don't bother with KP, go elsewhere.

2 months ago I received a referral from my sons Kaiser Dr to this place. 2 months ago I made the appointment. I walk in just now and they ask me for $125 and tell me everything isn't covered. I took the day off work and my son out of school for this appointment and you couldn't have had the manners or common sense to let me know all of this WHEN I MADE THE APPOINTMENT 2 MONTHS AGO. Now I'm back to square one, apparently I need a different referral, I wish I would have known 2 months ago. Chose a place with considerate staff, not here.

Terrible service. Waste of money. Rude workers. I got a voicemail for my refund (I gave a deposit 2 yrs ago) (procedure never went through thank god) I called back and the lady picked up asking who I am why I’m calling like did you guys not just leave me a voicemail. Like is this not Kaiser lmao weird. Anyways happy I’m getting refunded. Cause I do not want any service from them and I wish I looked at the reviews sooner

As a current Kaiser employee, this was a disappointing experience for my first, and likely last, visit. Called and made an appointment for a few moles I wanted removed. The receptionist Melissa stated I would need a consultation with a dermatologist first - which I had already seen earlier in the day and that’s how I was referred to the cosmetic clinic. She said great, gave me a price quote estimate, and made me an appointment. When I arrived, the nurse I was seeing was very friendly and professional, but she was under the impression I was there for skin tag removal only. (I have zero skin tags and this was never even spoken about during my phone call.) obviously there was no appointments available with a doctor the same day as their schedules were booked and they have to be the ones to excise the moles. She offered to make me an appointment for another day but informed me that a consult with a doctor would be $125. I declined and left. On top of all this, I had to get a babysitter in order to go to this appointment that ended up being a waste of time. I won’t be returning and would just suggest that the staff be trained correctly and have appropriate knowledge of how to book appointments with the correct provider.

I’ve made an appointment three times with them. Two of those times they’ve called me within the hour of my appointment to cancel because of a family emergency. then proceed to tell me they have no other doctors for the day. I was already in my car on my way to the appointment both times then i was called to inform me it was canceled. I have another appointment set up but i do not plan to show up.