William Lao, M.D. - Center for Aesthetic Plastic Surgery New York

I had my breast augmentation with Dr. Lao a year ago, and I finally decided it’s time to share my experience. In short, I feel incredibly lucky to have found Dr. Lao and grateful for how perfectly and smoothly everything turned out. The entire team — from the front desk staff to the check-in assistants — is truly top-notch. Everyone made me feel comfortable, supported, and cared for throughout the whole process. I had been thinking about getting breast implants for a very long time, but I kept holding back because of concerns about complications and surgery risks. Last year, around my birthday, I finally decided to do it as a gift to myself. Finding the right doctor was not easy because I’m very particular about aesthetics. For me, it was never just about getting a bigger size — it was about achieving a shape that looks natural, balanced, and harmonious with my body. My goal was to feel happy and confident for myself, not to impress anyone else. Dr. Lao completely understood my vision as an Asian woman who wanted a natural and elegant result that fits both my body and personal style. I honestly cannot express how much I love my breasts now. They look so natural, soft, and beautiful — exactly how I always dreamed they would be! And now, just in time for summer, I can finally wear cute tops without a bra with total confidence!

One of the most pleasant and professional experiences I'd with a doctor. Dr Lao and his team have great bedside manners which made me relaxed for my blepharoplasty surgery. The procedure was exactly what Dr Lao explained and the results are amazing. My family and friends said I look twenty years younger. For a month, I researched and interviewed about a dozen practices before deciding on this specialist, comparing prices and expertise. Couldn't be happier with my choice.

I recently had a breast augmentation and I absolutely love it! Thank you to his staff, front desk receptionist and medical assistant-they were very kind and professional. They answered all my questions with no hesitation. Special thanks to Dr. Lao-he gave me exactly what I wanted-I honestly can’t stop looking at the results lol.. recovery was also a breeze. This was well worth the cost and investment. I highly recommend Dr. Lao to all my friends and family and I will come back if I ever want another procedure.

Had a very good experience with dr Lao and his team. They gave me all the options but ultimately suggested I get my facial mole removed with a laser. I went with this option and had great results. My mole is gone!! The procedure was quick and painless and the aftercare was very simple. Their office is also beautiful and clean. I recommend Dr. Lao's office to anyone needing anything done.

I am sharing my experience regarding a refund issue.In August, I signed a standard intake form during a Botox visit. On December 22, I prepaid $3,600 for a discounted Ultherapy treatment. At the time of payment, I was not asked to sign a new agreement or clearly informed that this purchase was non-refundable. After I became pregnant, I was medically unable to proceed with Ultherapy. Since the service has not been rendered, I requested either a refund or to switch to other treatments such as Botox or pigmentation treatments. The clinic declined and stated that the intake form I signed during my first visit applies to all future treatments and means that all payments are final. However, the document I signed did not clearly state that it applies to future transactions. My understanding was that it was specific to my first visit. If I am entering into a new treatment and making a new payment, I believe important terms such as non-refundable policies should be clearly communicated again. I was not informed of this when I made the December payment. Additionally, during a follow-up phone call, a female customer service representative’s tone made me feel extremely uncomfortable. I did not feel the matter was handled professionally. I understand that businesses have policies, but when no service has been rendered and medical circumstances prevent treatment, I believe a more reasonable solution should be considered. For anyone considering prepaid treatments at this clinic, I strongly recommend asking in advance clearly and in writing whether the payment is refundable or transferable before making any purchase.